SHIPPING
  • When Will I Receive My Order?

    Shipping within the HK, Macau, China, Taiwan, Malaysia and Singapore takes about 5-7 Business days after shipping out. International deliveries vary and are estimated at two to three weeks for delivery. Delivery to some countries may take up to four weeks due to uncontrollable custom clearance delays.

  • How Much Do You Charge For Shipping?

    Shipping Method

    Costs

    HK/Macau/Chnia. -  SF Express

    FREE

    Taiwan / Malaysia / Singapore -  Local Delivery Agent

    TBC

    International - International DHL Packet Plus

    HKD $60

    International - UPS Worldwide Expedited

    HKD $160

  • What Method Is Used For Shipping?

    We ship using SF Express most of the time. Certain International orders may be sent using various couriers depending on the situation.

  • Do You Ship Worldwide?

    We have stopped shipping to selected countries as some services do not meet our shipping standards. Please email us for more detail.

  • Do You Ship To P.O. Boxes?

    Yes we do (we prefer it!), since we usually ship out by postal service.

  • Do You Ship To APO/FPO Addresses?

    You betcha.

  • My Order Was Lost In Transit, Will I Still Be Able To Get A Replacement?

    Most likely yes, please email us at payment@ghair2.com and we will take a look at it on a case by case basis.

ORDER
  • Will I Be Charged Sales Tax?

    If import or sales taxes apply to your Order, you are solely responsible for them. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. We apologize for any inconvenience this may cause and thank you for your understanding.

  • How Do I Check The Status Of My Order?

    You will get an email confirming your order has shipped. It will include the tracking number.

  • I Have Not Received My Order Confirmation, What Should I Do?

    Send an email to  payment@ghair2.com  with the Order ID and our Customer service department will help you out.

  • How Do I Change Or Cancel My Order?

    Contact us right away on live chat or email so we can put a hold on your order right away so it doesn’t ship out.

  • How Do I Make A Return?

    Please e-mail us about your return and we will go through each return on a case by case basis.

PRODUCTS
  • Where Are GHAIR2 Products Manufactured?

    Formulated and under licence by Germany, bottling in Asia.

  • Do Your Products Contain Parabens Or Sulphates?

    Yuck. No way.

  • Are GHAIR2 Products Tested On Animals?

    No. We would never test on animals.